Shipping Policies

Please make sure that during warm weather you do not leave your package outside for an extended time. Products can melt or separate The Devil is in the Details is not responsible if this occurred.

Lead Times

Retail orders ship out from our studio within 3 to 5 business days after payment has been received for your order. Lead times are not guaranteed and subject to change during busier times of year and times that our studio is closed.

Some items are made to order and will have a longer processing time.

Shipping

All orders ship via USPS or UPS with tracking. Once the package has been shipped, The Devil is in the Details is not responsible for loss or damages to items. Please contact USPS or UPS directly for any issues regarding your shipment.

Returned Shipments

If your shipment comes back to our studio for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

Return Policies

Damages and issues
Please inspect your order upon reception and contact us immediately at info@thedevilisinthedetailscrafts.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thedevilisinthedetailscrafts.com